Frequently Asked Questions

Where is Rocky Top Self Storage located?
Rocky Top Self Storage - Kingsport is located at 5209 Memorial Blvd, Kingsport, TN 37664.Rocky Top Self Storage - Bristol is located at 1989 Highway 126, Bristol, TN 37620.
What are the office hours?
The Kingsport office is open 7 days a week between 8:00 AM and 5:00 PM and the Bristol office is open 7 days a week between 9:00 AM and 6:00 PM.
When can I access my storage unit?
Access your storage unit 24 hours a day, 7 days a week.
What security features are in place?
The facility is being monitored 24/7 using our video surveillance system and we keep track of who comes and goes using our computerized gate. Once you sign a lease, you’ll receive your own code to get inside and to your unit or parking space.
Do you offer vehicle storage?
We have uncovered parking spaces available for RVs, cars, boats, trailers, and other types of vehicles. Give us a call for a list of all required documentation.
What items am I not allowed to store?
Tenants are not allowed to store hazardous or flammable items, liquids, live plants and animals, drugs, or weapons. Give us a call if you have questions about additional items.
Am I able to pay my storage bill online?
Yes, we offer convenient online bill pay.
Do I have to store long-term?
Our leases are month-to-month. Store with us for however long you need.
What documentation do I need to rent a unit?
All you need is a valid form of identification such as a driver’s license, passport, military or state ID.